Payment and Delivery

1) With your credit cards via our site
You can benefit from our online single payment or online installment opportunities from Akbank for any credit card. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 3 business days.

2) Order Price Refund 
In case your orders are canceled due to possible reasons; “Ümit Genç” Company will refund the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.

3) Delivery 
We strive to deliver the products you ordered on the same day. For products that take time to supply, the cargo delivery time is 3 business days as stated in the product detail. You will be informed in case of possible delayed delivery. 
In order for the product delivery to be carried out without any disruption, please provide the address of your location during the day as the delivery address. 
Products purchased by us can be shipped to all countries around the world, the buyer is obliged to specify the delivery address in detail. The seller reserves the right to charge different shipping charges for product sales for different regions. If there is an incorrect or incomplete delivery address or locations where cargo companies cannot reach (such as military zones), the seller has the right to cancel the order. In this case, the buyer will be informed about the canceled order via e-mail, and the entire order fee will be refunded to the buyer within 3 business days.
Your requests will be processed according to the delivery type you specified at the end of the order. Products from our Istanbul-based company will be sent via FedEx, DHL, USPS, UPS, Spring cargo companies. Once your orders are approved, they will be delivered to the cargo company within 3 (three) business days at the latest. 
You can discuss different delivery conditions by consulting our customer representative.
4) Payment Tracking 
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page. 
In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. 
We have a responsibility to the bank whose credit card system we use, as well as to the customer, regarding the delivery.

Please pay attention!
Open and check the packages that you think were damaged during shipment in front of the representative of the company you received them from. If you think there is any damage to the product, do not take delivery of the product by keeping a report with the cargo company. 
Once the product is received, it is assumed that the cargo company has fully fulfilled its duty. 
If the product is damaged: Send the report you have prepared to the e-mail address info@univens.com as soon as possible. 
If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.